In which I have NO compassion for airlines
walterh There’s a headline out today that screams, “Airlines Say Fee Boost Considered by Obama Would Raise Fares, Hurt Demand“. I went into it with a clear mind wondering what all…
Travel-Related Customer Service in the Digital Age
Remember when customer service meant having to call an 800 number? Yeah, not in the digital age anymore. Things have changed, but not always for the best. Here’s a rundown…