So why am I so hard on Delta Airlines?
walterh If you follow my twitter feed, then you’ll note that as of late, I’ve had some not very nice things to say about Delta. Now don’t get me wrong; they…
HRC Rankings of Airlines, Hotels, etc. and a Word about United
For those of you that aren’t familiar, HRC stands for The Human Rights Campaign, which is the leading LGBT (lesbian, gay, bisexual, transgendered) rights organization. Okay, so you’re not part…
Travel-Related Customer Service in the Digital Age
Remember when customer service meant having to call an 800 number? Yeah, not in the digital age anymore. Things have changed, but not always for the best. Here’s a rundown…
It’s all about the customer service
Got good customer service? Think again. Some of the most troublesome conversations that I have had as a traveler have been with American Airline’s Executive Platinum line and AVIS First…